Introduction

A global leader in cloud banking, nCino has over 1200 employees across the world. nCino University aims to provide all these people – plus partners and customers – everything they need to achieve success. The Global Enablement Team aim to enable learners to enhance their careers through clean, concise, and consistent learning experiences. But, achieving this in a global business wasn’t easy, not with a learning team of two!

Watch the video to find out how Alex, now Manager of Learning Design, and his colleague Kippy Batuyios discovered Elucidat, and opened a world of collaborative development.

The Challenge – The L&D Bottleneck

“That disjointed quality, and the amount of legwork to maintain SCORM files, were really the two biggest pain points that drew us towards Elucidat as our new solution.”  – Alex Barley

With stacks of content from across the organization, the management of nCino University was becoming tricky. Elearning maintenance and training requests were building up: minor updates were taking hours. The Global Enablement team were becoming a bottleneck, and this meant they just didn’t have time to maintain standards. Content was inconsistent, it often looked rushed, and sometimes it didn’t even look like it was nCino content.

A smarter solution was needed, that would bring efficiency and standards.

The Outcome – Hello SMEs; Bye Bye Bottleneck

Using Elucidat allowed the team to focus on establishing best practices. From staying on brand to creating effective learning experiences, a selection of ready-to-go wireframe templates and centralized assets meant that content specialists could power-up production and focus on the learning content itself.

“We focus on what we call the 80 percent: the standards, different enablement initiatives, best practices and the way to develop training. And then the [content specialist] team gets to follow those parameters and build content. And due to that, we’ve been able to create a ton of scalable content in a relatively short amount of time.”  – Alex Barley

Rather than just being a source of information, in-house Subject Matter Expects (SMEs) started to create high-quality elearning for themselves. Using the templates Alex set up with Elucidat’s Learning Consultancy Team as part of a streamlined process meant super-fast authoring was possible.

Over a 7 month period, a team of 2 authors was able to develop 70 courses for nCino’s LMS, centered around product-focused training .

“Giving more of the instructional designers and content developers the keys to the tool. Letting them know we’ve set the standard now. Everyone’s up to speed. We review at the very end, but really let them build the wireframe how they want…That is our new frontier.” – Alex Barley

Overcoming the bottleneck opened the team up to think outside the box, and take things further.

“Elucidat solves far more problems than we had initially thought that we would use it for. Which is a really cool thing…[For example] we’ve been able to use different releases, specifically the password protected online link for an onboarding checklist…They can basically save [it] in their browser as a bookmarks tab for their first couple of weeks of onboarding. It’s been a surprise benefit of Elucidat.”  – Alex Barley

They are now translating their Elucidat courses and setting the bar higher for what they can achieve.